At Jolie Finds, we accept returns within 7 days of delivery for a refund. We do not offer exchanges at this time.
To be eligible for a return:
Login to your account
“Click on the order number to start Return Request”
We will reach out if we need any clear photos if the item is damaged or incorrect.
Once approved, we’ll send you the return instructions and the return address.
Items marked “Final Sale” or clearly identified as non-exchangeable are not eligible for exchange or store credit. This includes heavily discounted, clearance, or promotional items. Items like bras and panties are non-refundable.
Shipping Costs
You are responsible for return shipping unless the item is defective or was shipped in error.
For approved defective or incorrect items, we will provide a prepaid return label at no cost to you.
Defective or Incorrect Items
If your item is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at our support team . We will work with you to resolve the issue, which may include issuing refund, a replacement, or another solution at our discretion. We define damaged or defective items as those that are broken, heavily torn, stained, missing key parts (like buttons or zippers), or do not function as intended due to a flaw—not as items that simply don’t fit or aren’t to your taste.
Please note: If an item is listed with imperfections and you choose to purchase it, it is final sale and not eligible for return or refund.
Processing Time
Please allow up to 10 business days after we receive your item for refund to be processed. We will notify you by email once your refund has been issued.
Questions? See our full Terms of Use at https://www.joliefinds.com/terms-of-use or email us !